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I'm extremely impressed with the improvements you made over the past few weeks! I am not going to say anything new, but I do feel that how you word it is just as important as what you are saying, so be sure to emphasize that they are wonderful dog owners, and how great their dog is, how intelligent, etc. and emphasize the positive changes that have occured with your diligence over the past few weeks. If they don't feel that you are criticizing them, but rather highlighting good points and how you enhanced all of their work and dedication they put into their dog, they will probably be much more receptive. They have to be at least somewhat intelligent people, if they are doctors, and should be rational and logical as well, so I wouldn't worry too much. Great job!
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