Urgent help - please can you fix the jamming pages problem?

Dogs · 12-10-2007, 10:21 AM

Hi,

I am the newest member of Global Paw and I would like to complain about a problem with the site which is really annoying me. Every time I bring up a page it jams for about 15 seconds - I am unable to scroll down the page or click on anything for that time. The problem then clears but it's such a trial to keep waiting 15 seconds for each page to un-jam that I will not want to remain a member if it cannot be fixed.

Sorry to make my first Global Paw post a complaint but I thought you should know there's this big problem with the site so other members don't feel the way I do about the site!

Regards,

Dogs

***DoozyDog*** · 12-10-2007, 11:45 AM

Hello Dogs,

Welcome to the forum. I am sorry you are experiencing problems. I have looked into this and I am unable to replicate your problem. The forum pages are loading very quickly for me using multiple browsers.

If you can answer a couple questions this will help me determine what is wrong.

Are you experiencing this problems on others websites other than Globalpaw?
What browser are you using? (ie: Internet Explorer 6, Internet Explorer 7, Firefox, Safari)
What Operating System are you using? (ie: OS X, Windows XP, Windows Vista)
Do you have javascript turned off?

Thanks and again I am sorry you are experiencing problems.

Regards,
DoozyDog

britishbandit · 12-10-2007, 11:55 AM

Sorry you are having problems.

I've never had a problem with anything like that though, so I'm wondering if it's a problem on your end rather than the site.

Vanilla · 12-13-2007, 05:49 AM

That actually happens with me as well and I have hi-speed.But it don't bother me enough for me not to remain a member!

brandysmama · 12-13-2007, 07:03 AM

It was happening to me, too, even on a high-speed connection. I'm using IE 6.0 and Windows XP. It seems to be running better today.

***DoozyDog*** · 12-13-2007, 08:48 AM

Thanks, I will look into this more.

calgal · 12-13-2007, 08:54 AM

This has been going on for a couple of weeks with me as well and boy is it ever flusterating. Most times I just give up and log out. I have high speed as well.

***dogs4life*** · 12-13-2007, 10:12 AM

Wow, so many of you having problems...that is frustrating. What browser are you all using?

BradysMama is IE 6.0 is that what you all are using too?

I'm not having any problems. I'm using a Mac, OS X, Mozilla Firefox 2.0.0.11 and Preferences is set to "Enabled Java".

***Cassiepeia*** · 12-13-2007, 01:00 PM

Wow, what a frustrating problem.

I've never had this happen to me either. I'm using Firefox 2.0.0.11 and am in Ubuntu, Linux.

Cass.

***Swiftwind*** · 12-13-2007, 01:49 PM

This was happening to me as well, after the forum upgraded a couple weeks ago (very annoying, but I love GP so I was putting up with it for a while). Then, about a week ago I upgraded my browser to the latest Internet Explorer, and I no longer have the problem.

***DoozyDog*** · 12-13-2007, 03:35 PM

I made some changes which I think were causing the problem. Can anyone give me an update on whether you see an improvement or not.

If you are still having problems can you explain in detail what is happening, please explain how the page renders (example: the header appears, then a 10 second wait until the rest of the page loads) and also what you were clicking on, like I was clicking to read a thread, or I was trying to load the home page.

Thanks

***Rivsky*** · 12-14-2007, 01:44 AM

Wow I thought my computer was just playing up

I'm using Explorer (not sure what version) and XP.

Mine opens the pages ok (for new threads, opening threads and replies) but then freezes for about 10 seconds before you can actually move the pages or click on any threads to open. Happens every time I try to do something.

***DoozyDog*** · 12-14-2007, 09:19 AM

I am going to continue to look into this matter. It is really important that you find the user experience here at Globalpaw a pleasant one.

In the mean time while I look for a solution please try these other browsers, which seem to handle the forum a whole lot better.

Internet Explorer 7
Download details: Windows Internet Explorer 7 for Windows XP SP2

Firefox 2
Firefox web browser | Faster, more secure, & customizable

Dogs · 12-15-2007, 12:38 PM

Hi Doozy Dog,

Here are the answers to the questions you asked in your first post:

(1) Are you experiencing the jamming problem on other websites or just on Global Paw? I have only ever experienced this problem on Global Paw - I have been annoyed by it ever since I discovered the site about a week ago.

(2) What browser are you using? I am using Internet Explorer 6. I have no reason to think the problem is caused by my browser because I've never had any trouble on any other site.

(3) What operating system are you using? I am using Windows XP.

(4) Have you turned javascript off? I am not quite sure what javascript is so don't know whether it's on or off. Can you tell me what it is please?

Some extra info - I am on a dial-up connection (45.2 Kbps).

Regarding what happens when I have the jamming problem, here's the answer. It happens on each page I click on. Everything on the page (photos, text, links, etc) comes up fine but then it immediately jams for about 15 seconds before I can scroll down or click on anything. I wait for the 15 seconds or so and then suddenly the jam clears and I can scroll up or down, and click on anything, with no problem - however, whenever I bring up another page it jams...

I know you must be really busy but I and everybody else who has this annoying problem would really appreciate anything you can do to solve it. I am impressed by the helpfullnes of the very friendly members of Global Paw and think it's by far the best dog site I've found, so would really love it to be at its best!

I look forward to hearing from you again, Doozy Dog (and by the way, I love your avatar!)

***DoozyDog*** · 12-15-2007, 01:20 PM

Quote:

Originally Posted by Dogs

Hi Doozy Dog,

Here are the answers to the questions you asked in your first post:

(1) Are you experiencing the jamming problem on other websites or just on Global Paw? I have only ever experienced this problem on Global Paw - I have been annoyed by it ever since I discovered the site about a week ago.

(2) What browser are you using? I am using Internet Explorer 6. I have no reason to think the problem is caused by my browser because I've never had any trouble on any other site.

(3) What operating system are you using? I am using Windows XP.

(4) Have you turned javascript off? I am not quite sure what javascript is so don't know whether it's on or off. Can you tell me what it is please?

Some extra info - I am on a dial-up connection (45.2 Kbps).

Regarding what happens when I have the jamming problem, here's the answer. It happens on each page I click on. Everything on the page (photos, text, links, etc) comes up fine but then it immediately jams for about 15 seconds before I can scroll down or click on anything. I wait for the 15 seconds or so and then suddenly the jam clears and I can scroll up or down, and click on anything, with no problem - however, whenever I bring up another page it jams...

I know you must be really busy but I and everybody else who has this annoying problem would really appreciate anything you can do to solve it. I am impressed by the helpfullnes of the very friendly members of Global Paw and think it's by far the best dog site I've found, so would really love it to be at its best!

I look forward to hearing from you again, Doozy Dog (and by the way, I love your avatar!)

Dogs,

I appreciate the details, don't worry about the javascript it is not the problem. I believe you when you say there is a problem with the forum, and I am still investigating this anomaly.

Unfortunately for now until I can get the problem resolved the only fix I can recommend is upgrading your browser to Microsoft's latest browser "Internet Explorer 7". I realize that upgrading to IE7 is not an ideal solution, and that there is a problem, but if IE7 will remedy the problem, then it will get you to view the pages faster than you could with IE6. There may still be a lag but it will render the pages faster.

BTW: IE7 is a hands down a better browser than IE6 is, and this is not an opinion but well documented all over the Internet. I would recommend upgrading even if there wasn't a problem with our forum.

I appreciate the details which will help me determine what is causing this lag. I hope you take my advise on upgrading.

12-10-2007, 10:21 AM	#1 (permalink)
Dogs New Puppy Join Date: Dec 2007 Posts: 11 Rep Power: 0	Urgent help - please can you fix the jamming pages problem? Hi, I am the newest member of Global Paw and I would like to complain about a problem with the site which is really annoying me. Every time I bring up a page it jams for about 15 seconds - I am unable to scroll down the page or click on anything for that time. The problem then clears but it's such a trial to keep waiting 15 seconds for each page to un-jam that I will not want to remain a member if it cannot be fixed. Sorry to make my first Global Paw post a complaint but I thought you should know there's this big problem with the site so other members don't feel the way I do about the site! Regards, Dogs

12-10-2007, 11:45 AM	#2 (permalink)
*DoozyDog* All Smiles Admin Join Date: Nov 2005 Location: California Posts: 703 Blog Entries: 2 Rep Power: 73	Hello Dogs, Welcome to the forum. I am sorry you are experiencing problems. I have looked into this and I am unable to replicate your problem. The forum pages are loading very quickly for me using multiple browsers. If you can answer a couple questions this will help me determine what is wrong. Are you experiencing this problems on others websites other than Globalpaw? What browser are you using? (ie: Internet Explorer 6, Internet Explorer 7, Firefox, Safari) What Operating System are you using? (ie: OS X, Windows XP, Windows Vista) Do you have javascript turned off? Thanks and again I am sorry you are experiencing problems. Regards, DoozyDog

12-10-2007, 11:55 AM	#3 (permalink)
britishbandit Rottweiler Mum Join Date: Jan 2006 Location: Windsor, ON Posts: 3,925 Rep Power: 163	Sorry you are having problems. I've never had a problem with anything like that though, so I'm wondering if it's a problem on your end rather than the site.
	__________________ "No matter how little money and how few possesions you own, having a dog makes you rich." - Louis Sabin

12-13-2007, 05:49 AM	#4 (permalink)
Vanilla Doggy Foster Mommy Join Date: Sep 2006 Location: Newfoundland Posts: 304 Rep Power: 43	That actually happens with me as well and I have hi-speed.But it don't bother me enough for me not to remain a member!
	__________________ R.I.P Chelsea. Forever in my heart. Let a Greyhound Race into Your Heart!

12-13-2007, 07:03 AM	#5 (permalink)
brandysmama OK, where's the snow??? Join Date: Oct 2005 Location: Nashville, TN, USA Posts: 256 Rep Power: 60	It was happening to me, too, even on a high-speed connection. I'm using IE 6.0 and Windows XP. It seems to be running better today.
	__________________

12-13-2007, 08:48 AM	#6 (permalink)
*DoozyDog* All Smiles Admin Join Date: Nov 2005 Location: California Posts: 703 Blog Entries: 2 Rep Power: 73	Thanks, I will look into this more.

12-13-2007, 08:54 AM	#7 (permalink)
calgal My Yorkster kids! Join Date: Feb 2005 Location: central ca. coast Posts: 6,609 Rep Power: 222	This has been going on for a couple of weeks with me as well and boy is it ever flusterating. Most times I just give up and log out. I have high speed as well.

12-13-2007, 10:12 AM	#8 (permalink)
*dogs4life* I'm Crunchy Admin Join Date: Nov 2005 Location: Pismo Beach, CA Posts: 1,736 Blog Entries: 11 Rep Power: 91	Wow, so many of you having problems...that is frustrating. What browser are you all using? BradysMama is IE 6.0 is that what you all are using too? I'm not having any problems. I'm using a Mac, OS X, Mozilla Firefox 2.0.0.11 and Preferences is set to "Enabled Java".
	__________________ ~Kendra Rest in Peace Sweet Montana (1992-2008) Get more out of Global Paw: Art Classes / Blogs / Book Club / Photo Gallery / Recipes Last edited by dogs4life : 12-13-2007 at 10:16 AM.

12-13-2007, 01:00 PM	#9 (permalink)
*Cassiepeia* Chihuahua Mum Super Moderator Join Date: Nov 2004 Location: NSW, Australia Posts: 8,248 Blog Entries: 9 Rep Power: 279	Wow, what a frustrating problem. I've never had this happen to me either. I'm using Firefox 2.0.0.11 and am in Ubuntu, Linux. Cass.
	__________________ Say NO! to animals in pet shops. Rescue a friend instead: Petfinder Get more out of Global Paw. Check out these great features. Book Club ~ Blogs ~ Art Classes ~ Woof Review As a member of Global paw staff my opinions are not necessarily those of the website or the owner.

12-13-2007, 01:49 PM	#10 (permalink)
*Swiftwind* Super Moderator Super Moderator Join Date: Jul 2005 Location: NSW, Australia Posts: 5,263 Blog Entries: 2 Rep Power: 185	This was happening to me as well, after the forum upgraded a couple weeks ago (very annoying, but I love GP so I was putting up with it for a while). Then, about a week ago I upgraded my browser to the latest Internet Explorer, and I no longer have the problem.
	__________________ As a member of Global paw staff my opinions are not necessarily those of the website or the owner. Get more out of Global Paw: Art Classes / Blogs / Book Club / Photo Gallery / Woof Review

12-13-2007, 03:35 PM	#11 (permalink)
*DoozyDog* All Smiles Admin Join Date: Nov 2005 Location: California Posts: 703 Blog Entries: 2 Rep Power: 73	I made some changes which I think were causing the problem. Can anyone give me an update on whether you see an improvement or not. If you are still having problems can you explain in detail what is happening, please explain how the page renders (example: the header appears, then a 10 second wait until the rest of the page loads) and also what you were clicking on, like I was clicking to read a thread, or I was trying to load the home page. Thanks
	Last edited by DoozyDog : 12-13-2007 at 04:00 PM.

12-14-2007, 01:44 AM	#12 (permalink)
*Rivsky* Super Moderator Super Moderator Join Date: Nov 2006 Location: South Australia Posts: 3,624 Blog Entries: 6 Rep Power: 132	Wow I thought my computer was just playing up I'm using Explorer (not sure what version) and XP. Mine opens the pages ok (for new threads, opening threads and replies) but then freezes for about 10 seconds before you can actually move the pages or click on any threads to open. Happens every time I try to do something.
	__________________ As a member of Global paw staff my opinions are not necessarily those of the website or the owner.

12-14-2007, 09:19 AM	#13 (permalink)
*DoozyDog* All Smiles Admin Join Date: Nov 2005 Location: California Posts: 703 Blog Entries: 2 Rep Power: 73	I am going to continue to look into this matter. It is really important that you find the user experience here at Globalpaw a pleasant one. In the mean time while I look for a solution please try these other browsers, which seem to handle the forum a whole lot better. Internet Explorer 7 Download details: Windows Internet Explorer 7 for Windows XP SP2 Firefox 2 Firefox web browser \| Faster, more secure, & customizable

12-15-2007, 12:38 PM	#14 (permalink)
Dogs New Puppy Join Date: Dec 2007 Posts: 11 Rep Power: 0	More information about my problem Hi Doozy Dog, Here are the answers to the questions you asked in your first post: (1) Are you experiencing the jamming problem on other websites or just on Global Paw? I have only ever experienced this problem on Global Paw - I have been annoyed by it ever since I discovered the site about a week ago. (2) What browser are you using? I am using Internet Explorer 6. I have no reason to think the problem is caused by my browser because I've never had any trouble on any other site. (3) What operating system are you using? I am using Windows XP. (4) Have you turned javascript off? I am not quite sure what javascript is so don't know whether it's on or off. Can you tell me what it is please? Some extra info - I am on a dial-up connection (45.2 Kbps). Regarding what happens when I have the jamming problem, here's the answer. It happens on each page I click on. Everything on the page (photos, text, links, etc) comes up fine but then it immediately jams for about 15 seconds before I can scroll down or click on anything. I wait for the 15 seconds or so and then suddenly the jam clears and I can scroll up or down, and click on anything, with no problem - however, whenever I bring up another page it jams... I know you must be really busy but I and everybody else who has this annoying problem would really appreciate anything you can do to solve it. I am impressed by the helpfullnes of the very friendly members of Global Paw and think it's by far the best dog site I've found, so would really love it to be at its best! I look forward to hearing from you again, Doozy Dog (and by the way, I love your avatar!)